Bucklebury Memorial Hall - Complaints Procedure

Bucklebury Memorial Hall responds to all complaints and ensures that they are managed efficiently and courteously and as quickly as possible. If the reply is to be dealt with swiftly, it is important that full details are given. Anonymous complaints cannot be processed.

  1. Complaints against the Hall: In the event of an individual being dissatisfied with the service being offered by the Hall or a decision made in respect of a hire, the complaint should be detailed in writing to the Chairman ( chairman@buckleburymemorialhall.org.uk ), they will log and acknowledge the complaint and will reply to the complainant within 28 days.
  2. Complaints against an officer of Bucklebury Memorial Hall: Any user wishing to complain about the conduct of an officer should do so through the Finance and General Purpose Committee via the Chairman ( chairman@buckleburymemorialhall.org.uk ) or Treasurer ( treasurer@buckleburymemorialhall.org.uk ). On receipt of the written complaint, that Committee member will log and acknowledge it within 7 working days and forward it to the rest of the Committee.
  3. If the user is unable to obtain a satisfactory response they can bring their complaint to the attention of the Hall Trustees by coming to one of the regular Trustee meetings, the details of which are in the Hall diary. These meetings are open to all users and parishioners.
  4. If this higher appeal does not produce a satisfactory result, the user can approach the Charity Commissioners.

Last updated 10/05/2024